Here are some key things to know about your policy. For more information, please refer to your terms and conditions.
- £14.50 per month
- You’re covered for up to 4 mobile phones per Tech Pack and an unlimited amount of gadgets, each purchased from a reputable retailer for a maximum non-discounted price of £1500 (including VAT).
- Mobile phones and gadgets must be owned by the named account holder or family members who live
at the same UK address. A family member is defined as you, your partner, and your and/or your partner's dependent children aged under 23 (including stepchildren and foster children) living at home outside of term time
- In any 12-month period you can make up to:
- 4 successful claims for all mobile phones registered under this Tech Pack, 2 of which can be for loss or theft
- 4 successful claims for all gadgets registered under this Tech Pack, 2 of which can be for theft. Gadgets are not covered for loss
- All successful claims, which includes repair, a replacement or a cash settlement or an e-voucher, will be subject to a non-refundable excess. The excess that will apply will be higher during the first year that you hold the pack. The excess that applies is based on the date the incident occurred, not the date on which you make your claim
- 6 month minimum term
Excesses that apply until You have held this pack for one year
| Mobile phones |
All repairs |
If it can't be repaired** |
Loss or theft** |
| £79 |
£149 |
£179 |
| Gadgets |
All repairs |
If it can't be repaired** |
Theft** |
| £79 |
£149 |
£179 |
**This Excess will apply where Your Device is replaced or where You receive a Cash Settlement.
| Mobile phones |
All repairs |
Other repairs |
If it can't be repaired** |
Loss or theft** |
| £29 |
£49 |
£99 |
£149 |
| Gadgets |
All repairs |
Other repairs |
If it can't be repaired** |
Loss or theft** |
| £29 |
£49 |
£99 |
£149 |
**This Excess will apply where Your Device is replaced or where You receive a Cash Settlement.
- Cover applies worldwide however we can only send replacement devices or repaired devices to a UK-based address. Where we provide a delivery or doorstep swap option, this is available only in England, Scotland, Wales and Northern Ireland
- Cover is only available to people who are residents of the UK – which does not include the Isle of Man or the Channel Islands.
- All loss and theft claims for mobile phones and network enabled devices should be reported to your
network provider as soon possible as you will be responsible for any network charges
- All claims for theft should be reported to the police to obtain an incident reference number. You’ll be asked to provide this as part of the claim process
Here’s a reminder of your key policy exclusions. For full details of exclusions, please refer to your terms and conditions.
- Anything that is not a mobile phone or gadget – such as items that need to be continuously plugged in in order to operate.
A gadget is a portable connected smart device with its own power source, which is designed to be used on the go.
We also do not cover digital cameras, drones or Sat Navs, or anything stationary. Please note that laptops, including MacBooks, are not covered.
- The excess for each and every approved claim including cash settlement and e-voucher
- Any loss, theft, damage, or breakdown on a device that occurred before you purchased your Tech Pack
- Gadgets 5 years old or more from the date of purchase up to the date a claim is made
- Loss of gadgets
- Theft, loss, damage, or breakdown where you've knowingly put your device at risk or you
haven’t taken reasonable care of it. We’ve provided examples of this in the "What is NOT Covered” section of your policy document.
- Breakdown cover is only available following the expiration of the manufacturer’s warranty. During the manufacturer warranty period you are still covered for loss, theft and accidental damage for mobiles and theft and accidental damage for gadgets.
- Cosmetic damage that doesn't interfere with the normal functioning or operation of your device, such as dents or scratches
- Contents or data of your device such as pictures, software, downloads, apps, or music
- More than four approved claims for loss, theft, damage or breakdown for mobile phones (two of which can be for loss or theft) and more than four approved claims for theft, damage or breakdown for gadgets (two of which can be for theft).
- Any device with a non-discounted purchase price of over £1,500 (including VAT) when you bought it
- Mobile phone or gadget accessories
- Devices purchased from online marketplaces such as Ebay, Facebook Marketplace etc.
- Unauthorised calls or use of the device
